Refund policy
RETURN AND REFUND POLICY
At My Store, we want our customers to be satisfied with their purchases. Please read our return and refund policy carefully before placing an order.
1. RETURNS
Customers may request a return in accordance with applicable consumer protection laws. For eligible online purchases in France and the European Union, consumers generally have a 14-day withdrawal period from the day they receive their goods, subject to applicable legal exceptions.
To request a return, please contact us at ringot@atomicmail.io with your order number and reason for the return.
2. CONDITION OF RETURNED ITEMS
Items should be returned in their original condition, with all accessories, packaging, and documentation where applicable.
Please note that certain products may be excluded from returns where permitted by law, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
3. REFUNDS
Once your returned item has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.
Refund processing times may vary depending on your payment provider.
4. RETURN SHIPPING
Return shipping costs will be handled in accordance with applicable consumer protection laws and the return instructions provided by our customer service team.
If an item is defective, damaged, or incorrect, please contact us so we can help resolve the issue.
5. DAMAGED OR INCORRECT ORDERS
Please contact us at ringot@atomicmail.io if you receive a damaged, defective, or incorrect item. Include your order number and photographs where appropriate.
6. CONTACT
My Store
Email: ringot@atomicmail.io
Address: 14 rue Fresnel, 87000 Limoges, France
Nothing in this policy limits your statutory consumer rights.