Shipping policy
SHIPPING POLICY
Thank you for shopping at My Store. We aim to process and deliver orders as efficiently as possible.
1. ORDER PROCESSING
Orders are processed after payment confirmation.
Processing times may vary depending on product availability, order volume, weekends, and public holidays.
2. SHIPPING TIMES
Estimated delivery times depend on the shipping method and destination.
The estimated delivery timeframe displayed at checkout or communicated during the ordering process will apply to your order.
Delivery estimates are not guaranteed unless expressly stated.
3. SHIPPING COSTS
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any applicable taxes, duties, or import charges will be communicated where required.
4. TRACKING
Where tracking is available, tracking information will be provided after the order has been dispatched.
Tracking updates may take some time to appear.
5. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate shipping information.
If you notice an error, contact us as soon as possible at ringot@atomicmail.io. We cannot guarantee that an address can be changed after dispatch.
6. DELAYED OR LOST SHIPMENTS
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.
We will assist in investigating the shipment. Our responsibilities and any remedies will be determined in accordance with applicable law.
7. DAMAGED DELIVERIES
If your order arrives damaged, contact us promptly with your order number and photographs of the packaging and item.
8. CONTACT
My Store
Email: ringot@atomicmail.io
Address: 14 rue Fresnel, 87000 Limoges, France